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technical support
 
The POSIFLEX Rapid Exchange Program is an upgraded warranty service plan specifically designed for POSIFLEX customers. All services are performed by Tekserve POS, LLC, who is the only authorized POSIFLEX service provider, bringing with them 10 years of service experience in the POS hardware industry. All TekServe POS technicians are continually trained to meet the demands of rapidly changing hardware and software technologies. Next Day On-Site and Next Day Customer Assist are the two options available with this program. Each of these can help your company to minimize overall service expenses, while maintaining a high level of support to your customers within the North America (U.S. and Canada).
 

Benefits:

  • no downtime, a whole new system shipped to you immediately
  • leverage Tekserve POS technical resources to expand your reach
  • brand Tekserve service under your company’s name
  • sell services with significant margins for markup

Service Plan Options:

On-site Service Plan(with On-Site Technician)
Tekserve POS will dispatch technician to the POSIFLEX customer's location and ship spare components and/or whole units via Next Day advanced shipment within the North America (U.S. and Canada). Tekserve POS will also arrange for the return of the defective product, freight prepaid. Services can be requested Monday thru Friday until 6 p.m. CST for Next Day repair (including Saturday). Issues reported to Tekserve POS (http://www.tekservepos.com/) on a Saturday, prior to 11 a.m. CST will result in service being scheduled for the next business day.

Equipment Covered:
 

1. POSIFLEX JIVA Series POS Terminal - TP5715 including Power Adaptor

2. POSIFLEX JIVA Series POS Terminal - TP5815 with hard drive and including Power Adaptor

3. POSIFLEX JIVA Series POS Terminal - TP8015-IR and TP8015-AT with hard drive and including Power Adaptor

4. POSIFLEX Hybrid POS 4000 series - HT4212 with hard drive and including Power Adaptor

5. POSIFLEX Cash Drawer, model# CR4210C

6. POSIFLEX Thermal Receipt Printer, model# PP7000

7. POSIFLEX Rear Customere Display, model# PD302C

8. POSIFLEX Magnetic Stripe Reader, model# SD2008002 and SD2008032

     

Rate:

 

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1 Year ..... $CALL YOUR AUTHORIZED POSIFLEX DISTRIBUTOR
2 Years ....$CALL YOUR AUTHORIZED POSIFLEX DISTRIBUTOR
3 Years ....$CALL YOUR AUTHORIZED POSIFLEX DISTRIBUTOR

Next-Day Customer Assist (without On-Site Technician)
Tekserve POS maintains an inventory of customer specific equipment and dispatches a unit prior to receiving back the defective unit. This service includes the Next Day advance shipment of spare components and/or whole units to POSIFLEX customer locations within the North America (U.S. and Canada). Tekserve POS will also arrange for the return of the defective product, freight prepaid. Services can be requested Monday thru Friday until 6 p.m. CST for Next Day repair (including Saturday). Issues reported to Tekserve POS (http://www.tekservepos.com/) on a Saturday, prior to 11 a.m. CST will result in service being scheduled for the next business day.

Equipment Covered:
 

1. POSIFLEX JIVA Series POS Terminal - TP5715 including Power Adaptor

2. POSIFLEX JIVA Series POS Terminal - TP5815 with hard drive and including Power Adaptor

3. POSIFLEX JIVA Series POS Terminal - TP8015-IR and TP8015-AT with hard drive and including Power Adaptor

4. POSIFLEX Hybrid POS 4000 series - HT4212 with hard drive and including Power Adaptor

5. POSIFLEX Cash Drawer, model #4210C

6. POSIFLEX Thermal Receipt Printer, model# PP7000

7. POSIFLEX Rear Customer Display, model# PD302C

8. POSIFLEX Magnetic Stripe Reader, model# SD2008002 and SD2008032

     
Installation:
 

Customer assist

     
Rate:
 

1 Year ..... $CALL YOUR AUTHORIZED POSIFLEX DISTRIBUTOR
2 Years ....$CALL YOUR AUTHORIZED POSIFLEX DISTRIBUTOR
3 Years ....$CALL YOUR AUTHORIZED POSIFLEX DISTRIBUTOR

 
ABOUT TEKSERVE POS

Tekserve POS is taking a fresh approach to meeting the overall service requirements of global retailers by providing a comprehensive service for all store needs. Whether it is for installing equipment in new or remodeled stores, or simply maintaining the equipment you currently have installed, Tekserve POS can provide options for you to maximize the quality of service while minimizing the overall expense.

Call Placement and Project Management Website

All of our retail service, from standard maintenance to professional service, can be managed and monitor via our innovative online call placement and project management website. This website allows our customers to gain real-time information on service calls, equipment shipments and any other status associated with the services that Tekserve POS provides.

TEKSERVE POS, LLC
2495 Pembroke Ave.
Hoffman Estates, Il 60195
Ph: 888-828-1130
Fax: 847-463-1526
rlegue@tekservepos.com
http://www.tekservepos.com/
 
POSIFLEX Authorized Distributors:

 

  
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