Warranty Plans

All Posiflex POS equipment is shipped with a 3 year manufacturer depot warranty (2 years for printers) at no additional cost. Purpose built and vigorously tested in both design and production, our terminals are able to withstand the harshest environments emphasizing their quality and reliability. Confident in our products, we are also the first in the industry to offer a 3 year warranty on POS terminals. Our standard mail-in depot warranty includes all phone troubleshooting, lab diagnostics, parts, repair labor, testing and return shipping.

We also offer several additional service options to extend your depot repair service to 4 or 5 years.

Extended Warranty Benefits:

  • Reduce downtime risk
  • Leverage Posiflex’s repair resources
  • Reduce expensive repair costs

US (Suggested Retail Price)*

CANADA

(KS/XT Terminals, Fan-Free)

Extend to 4 Years Total - $299

Extend to 5 Years Total - $399

(KS/XT Terminals, Fan-Free)

Extend to 4 Years Total - $299

Extend to 5 Years Total - $399

* Call your distributor for VAR pricing

Advance Exchange

Advance Exchange is the fast, efficient “spare in the air” program for your POSIFLEX point-of-sale equipment. Available in the US and Canada, it offers a low cost way to minimize the risk of possible downtime and helps keep your service operation running smoothly. You will enjoy providing fast, reliable next day replacement service to your customers while Posiflex does the work. We provide a replacement unit via overnight shipping directly to you.

Advance Exchange Benefits:

  • Limited downtime, a terminal shipped immediately; peripherals priced separately
  • Leverage Posiflex's technical resources to expand your reach
  • Brand Posiflex service under your company's name
  • Sell services with significant margins

US (Suggested Retail Price)*

(KS/XT Terminals, Fan-Free)

1 Year Advance Exchange - $149

3 Years Advance Exchange - $239

(Fan Based Terminals)

1 Year Advance Exchange - $169

3 Years Advance Exchange - $279

Canada (Suggested Retail Price)*

(KS/XT Terminals, Fan-Free)

1 Year Advance Exchange - $169

3 Years Advance Exchange - $269

(Fan Based Terminals)

1 Year Advance Exchange - $179

3 Years Advance Exchange - $309

Advance Exchange with OnSite Service

For the Posiflex Advance Exchange program you can elect to have a technician at your customer's site to install the equipment and make sure it is fully operational. The technician will unbox new equipment, replace the failed unit, connect all peripherals, configure basic network settings, load any supplied backup data and box up the failed unit ready for shipping back to Posiflex. Prices include the Advance Exchange service.

OnSite Service Benefits:

  • Expand your support reach
  • Reduce your onsite support costs
  • Enhance customer satisfaction

US (Suggested Retail Price)*

(KS/XT Terminals, Fan-Free)

Onsite 1 Year - $239

Onsite 3 Years - $389

(Fan Based Terminals)

Onsite 1 Year - $279

Onsite 3 Years - $469

Canada (Suggested Retail Price)*

(KS/XT Terminals, Fan-Free)

Onsite 1 Year - $269

Onsite 3 Years - $419

(Fan Based Terminals)

Onsite 1 Year - $309

Onsite 3 Years - $499

Installation Service

Posiflex as the manufacturer is the ideal process point to create image, drivers and custom configurations at the factory level to reduce staging resources and time. Our Field Technicians have direct contact with Regional Installation Managers, the Project Director as well as the manufacturer Product Development team. Regional Installation Managers receive cross functional training and have access to immediate escalation plans. You benefit from one vendor, one contact point with an assigned Project Director. Team is experienced at providing detailed SOPs and training. You benefit from direct access to nationwide technicians with no 3rd party IT management layer and, you have complete access to Project Director, regional installation managers, Product Development team and access to web portal reports.

Installation Service Benefits:

  • Reduce staging costs
  • Reduce roll out project timeline
  • Enhance customer satisfaction

Individual location plans are available and include Basic (hardware setup only), Network (hardware setup and network ready) or Advanced (hardware setup, network ready and software installed).

Installations for a large scale roll-out are available and can include equipment imaging, staging, over boxing, regional installation managers, scheduling control and detailed project reporting. Volume prices are quoted at flat rate or per location or per device depending on the project requirements.

(Call Posiflex Product Services Department at (510) 429-7097 for VAR pricing)

Post Warranty Support

Posiflex's streamlined process allows us to pass on administrative savings and offer one low price to fix everything (excluding damaged components). The turnaround time is very fast, there is no waiting for parts or labor quotes. The one price includes cleaning and proactive component replacement for fans, memory, and other components. The Post Warranty program alleviates the burden of “high quote” units being returned unrepaired at your expense. The one low price allows you to standardize and properly estimate your repair expenses. Post Warranty repairs include “complete unit” 90 day warranty, cleaning and return shipping.

As an alternative to our Post Warranty Service, we will always offer spare parts for equipment for up to 3 years from End of Life, or longer if possible. You may elect to do your own repairs, or have another company do repairs on your behalf.

Post Warranty Support Benefits:

  • Standardize repair expenses
  • Use Manufacturer's technical expertise
  • Guarantee proper component replacement

Regional Service Depots

Posiflex is continually expanding our regional depot network to better serve your needs and to guarantee fast, efficient turnaround time for your equipment repairs. Our depots are fully stocked with manufacturer parts and all technicians are trained in our headquarters using the most efficient processes and enterprise software.

Regional Depot Benefits:

  • Expedite warranty repair times
  • Use Manufacture's technical expertise
  • Eliminate customs charges

Our current Depot locations are:

  • Hayward, CA
  • Morrisville, NC
  • Mississauga, ON