Support Services

Telephone

(510) 429-7097 or toll free (888) 968-1668 during business hours from 9:00 AM to 8:00 PM EST, Monday through Friday (excluding holidays).


Email

tech.support@posiflexusa.com


Service / Support Workflow Chart (PDF) Contact US

Remote Access Support

During an active support call session, you may allow Posiflex technical support to remotely access your terminal for troubleshooting purposes by clicking on the following link.

Download Remote Access

Cash Drawer Self Repair Kit

For CR6300 series cash drawers only

Each kit includes:

  • 1 new mechanism control assembly
  • 1 lever control solenoid
  • 1 L shape solenoid bracket
  • 2 screws for bracket

download an order form

 

LCD Repair Kit

Each kit includes:

  • 1 touch panel
  • 1 LCD panel
  • 1 LVDS Cable
  • 1 inverter
  • 1 riser card (only with P-LCDKIT001)

download an order form

Please contact Customer Support at (510) 429-7097 for current pricing, or email at customer.service@posiflexusa.com.

TP8315

TP8315 Series Terminals

Models
All JIVA TP8300 Fanned Series
Last Purchase Date
March 15, 2017
Service & Parts Available Until
February 1, 2020
End of Life Notice
CLICK HERE

KS7717 Series Terminals

Models
KS7717 Resistive and IR Touch Terminals
Last Purchase Date
December 1st, 2016
Service & Parts Available Until
December 1st, 2019
End of Life Notice
CLICK HERE

TX3100 Series

Models
All TX3100 Series
Last Purchase Date
December 1st, 2016
Service & Parts Available Until
December 1st, 2019
End of Life Notice
CLICK HERE

KS6115 Series Terminals

Models
All KS6115 Series Fan-Free Touch Terminals
Last Purchase Date
Limited inventory / While supplies last
Service & Parts Available Until
October 1st, 2012
End of Life Notice
CLICK HERE

KS6215EZAxxx Series Terminals

Models
All KS6215EZXxxx Series with 2.0GHz CPU
Last Purchase Date
All configurations with 2.0GHz CPU - OUT OF STOCK
Service & Parts Available Until
July 31, 2014
End of Life Notice
CLICK HERE

KS6315 Series Terminals

Models
All KS6315 Series Fan-Free Touch Terminals
Last Purchase Date
No longer available
Service & Parts Available Until
October 1st, 2012
End of Life Notice
CLICK HERE

KS6615EXAxxx Series Terminals

Models
All KS6615EAXxxx Series Fan-Free Touch Terminals
Last Purchase Date
All configurations - OUT OF STOCK
Service & Parts Available Until
July 31, 2014
End of Life Notice
CLICK HERE

KS6715 Series Terminals

Models
All KS6715 Series Fan-Free Touch Terminals
Last Purchase Date
May 16, 2014
Service & Parts Available Until
April 30, 2017
End of Life Notice
CLICK HERE

KS6815 Series Terminals

Models
All KS6815 Series Fan-Free Touch Terminals
Last Purchase Date
All configurations - OUT OF STOCK
Service & Parts Available Until
July 31, 2014
End of Life Notice
CLICK HERE

KV2000 Kitchen Video Systems

Models
All KV2000 Series Kitchen Video System
Last Purchase Date
No longer available
Service & Parts Available Until
August 31, 2014
End of Life Notice
CLICK HERE

JIVA TP5000 Series Terminals

Models
All JIVA TP5715 Touch Terminal Series
All JIVA TP5815 Touch Terminal Series
Last Purchase Date
No longer available
Service & Parts Available Until
July 31st, 2010
End of Life Notice
CLICK HERE
End of Repair Notice
CLICK HERE

JIVA TP8015 Series Terminals

Models
All JIVA TP8015 Touch Terminal Series
Last Purchase Date
No longer available
Service & Parts Available Until
April 15th, 2013
End of Life Notice
CLICK HERE
End of Repair Notice
CLICK HERE

JIVA TP8415 Series Terminals

Models
All JIVA TP8415 Touch Terminal Series
Last Purchase Date
No longer available
Service & Parts Available Until
April 15th, 2013
End of Life Notice
CLICK HERE
End of Repair Notice
CLICK HERE

PP7000 Series Printers

Models
All PP7000 Series Aura Thermal Printers
Last Purchase Date
No longer available
Service & Parts Available Until
October 1st, 2012
End of Life Notice
CLICK HERE

PD2200 Series Pole Displays

Models
All PD2200 Series Pole Displays
Last Purchase Date
No longer available / Out of Stock
Service & Parts Available Until
April 15th, 2013
End of Life Notice
CLICK HERE

PD2500 Series Pole Displays

Models
All PD2500 Series Pole Displays
Last Purchase Date
Limited inventory / While supplies last
Service & Parts Available Until
April 15th, 2013
End of Life Notice
CLICK HERE

KS62 Series Terminals

Models
All KS62 Series Fan-Free Touch Terminals
Last Purchase Date
Limited inventory / While supplies last
Service & Parts Available Until
April 15th, 2013
End of Life Notice
CLICK HERE