var obj=new DataTree(); obj.add(1,0,'Cash Drawers'); obj.add(2,1,'CR3100 Series'); obj.add(3,1,'CR4200 Series'); obj.add(4,1,'CR6000 Series'); obj.add(5,0,'Customer Displays'); obj.add(6,5,'PD2200 Series'); obj.add(7,6,'Why does the data shown on my customer display not look correct?'); obj.add(8,7,'The PD-2200 is always set to 9600 baud. First verify which display emulation you software application supports. Check the User\'s Manual to verify that the DIP Switches are set accordingly.


If OPOS is to be used, set the DIP Switches to EPSON emulation. Failure to do so will result in characters being displayed incorrectly.'); obj.add(9,5,'PD2500 Series'); obj.add(10,9,'- I\'ve connected my Customer Display, but there doesn\'t seem to be any power when connected directly to the terminal.'); obj.add(11,10,'To power your customer display from the terminal, you must first change a jumper on the terminal to enable power to the port that your display is connected. Please refer to the installation guide located in the Documentation -> PD-2500 section of our website.'); obj.add(12,9,'- Why does the data shown on my customer display not look correct?'); obj.add(13,12,'The PD-2500 is always set to 9600 baud. First verify which display emulation you software application supports. Check the User\'s Manual to verify that the DIP Switches are set accordingly.

If OPOS is to be used, set the DIP Switches to EPSON emulation. Failure to do so will result in characters being displayed incorrectly.'); obj.add(14,5,'PD2600 Series'); obj.add(15,5,'PD300 Series'); obj.add(16,15,'I\'ve connected my Customer Display, but there doesn\'t seem to be any power.'); obj.add(17,16,'To power your customer display from the terminal, you must first change a jumper on the terminal to enable power to the port that your display is connected. Please refer to the installation guide located in the Documentation ŕ PD-302 section of our website.'); obj.add(18,15,'Why does the data shown on my customer display not look correct?'); obj.add(19,18,'The PD-302 is always set to 9600 baud. Verify that your software supports either EPSON emulation or OPOS. If OPOS is needed, please download the OPOS Manager from our Drivers Section.'); obj.add(20,0,'Magnetic Stripe Readers'); obj.add(21,20,'SD200 / SD300 / SD400 Series'); obj.add(22,0,'Printers'); obj.add(23,22,'Aura PP7000 Series'); obj.add(24,23,'Why does my printer output garbage characters when sending data to it?'); obj.add(25,24,'The Aura PP-7000 is defaulted to 19,200 baud. Please check the baud rate in your application. If you would like to change the baud rate of this printer, please refer to the User\'s Manual located in the Documentation section of our website.'); obj.add(26,23,'I need to make a new cable for my printer. What is the pin configuration?'); obj.add(27,26,'The cables used for serial and parallel communication are straight through cables. Therefore, your new cable should be Pin1 to Pin1, Pin2 to Pin2, etc.'); obj.add(28,23,'Why does my printer have two serial ports?'); obj.add(29,28,'Actually, the printer has one serial port and one parallel port as it can be easily interchangeable.'); obj.add(30,23,'How do I convert my serial printer to parallel or vice versa without the need for extra components?'); obj.add(31,30,'This can be done by changing the DIP switch settings that are found in your User\'s Manual. The only thing you will need to provide is a new cable.'); obj.add(32,0,'Touch Terminals'); obj.add(33,32,'FT6315 Series'); obj.add(34,32,'JIVA TP5800 Series'); obj.add(35,34,'Is there a Right Click Utility available for this model?'); obj.add(36,35,'Yes. In Windows 98, Right Click can be used by holding your finger in one position. For Windows 2000 and Windows XP, please download the Right Click Utility from the Utilities Section of our website.'); obj.add(37,34,'How do I install a Dual Display on my TP-5800?'); obj.add(38,37,'Please see the Secondary Display installation instructions, located in the Documentation -> TP-5800 Section of our website.'); obj.add(39,34,'How do I change the display resolution without making the fonts look blurred?'); obj.add(40,39,'

Adjusting Screen resolution for the TP5800 units



1.       Go into Bios by pressing the DEL key when the system is starting up

2.       Select Advanced Chipset

3.       Select panel type (panel 1=800x600, panel 2=1024x768)

4.       F10-Save and exit

'); obj.add(41,34,'How do I install the Touch Panel drivers for Windows XP and get them to work properly'); obj.add(42,41,'When installing the Windows XP Touch Drivers, a “readme” file will pop-up automatically. Follow direction exactly as stated. Failure to do so could result in temporary loss of usage of your PS/2 devices.

Attached a USB keyboard or Mouse to Uninstall the drivers in the event that this occurs. Then attempt reinstallation.'); obj.add(43,34,'Why is there a connector installed into the COM1 port?'); obj.add(44,43,'This is actually a loop back connector. POSIFLEX uses a pass-through technology that allows for the use of multiple devices from the COM1 port. Although POSIFLEX recommends leaving this device in place, removal will not harm your machine. Connection of any other serial device will take the place of the loop back connector when attached.'); obj.add(45,34,'What does it mean when I hear a long beep when I turn my system on?'); obj.add(46,45,'This sound usually referes to memory not sitting properly or bad memory. Try reseating the memory that is in the unit. You can also try new memory.'); obj.add(47,34,'Booting Issues'); obj.add(48,47,'My system is freezing or locking up'); obj.add(49,48,'Try a Virus Scan or Hard drive check to make sure there are no viruses or bad sectors on the hard drive or within the software.

Go to Bios by pressing the delete key on the keyboard during startup and load Optimized default settings, save and quit.

Check the fans. You may be having an overheating issue. (it may be that the fans are going bad or may not be running properly)

If possible try to reload the Operating System it may have been corrupted.

Make sure the HWM program is uninstalled. (The HWM program controls the fan speed, if this program has been used it may be that the fans are not running normally and may cause the system to overheat and either freeze or shut down)

Check the memory. Memory may be bad and causing issues with the unit.'); obj.add(50,47,'My system is powering on but nothing is appearing on the screen'); obj.add(51,50,'1. Check for the POST sound while powering on the unit (normally a single Beep sound). This will help determine if the unit is fully powering on. If you do not hear the post, try step 2 and 3.

2. Disconnect all peripherals from the unit, there could be another device that is causing the system not to power on or causing a surge to the unit.

3. Try another power adaptor it may be that the system is not getting enough power to fully turn on. (Make sure to check for correct voltage and to use only Posiflex adaptors.) If problem persist contact Technical Support for more assistance.

4. If possible try connecting a VGA monitor, this will allow you to see if the system is still functional and will load into windows. (Will help you narrow down hardware issue or software issue)

5. Try reseating all connections for the LCD panel and Riser Card.

6. If possible try another Riser card or try the LCD panel and riser on another system (This will help to see if the problem follows and will help narrow down what the issue may be)'); obj.add(52,47,'My system is not loading into Windows'); obj.add(53,52,'1. Check the IDE cable and power cable, make sure they are fully connected.

2. Go into BIOS (press the Delete key during boot up) and load Optimized Defaults.

3. If receiving the message boot disc failure, check to make sure unit was purchased with an Operating System.

4. Try going into safe mode by pressing F8 disable all startup functions and remove any new programs that may have been installed before this occurrence.

5. Reload Operating System or try Pro Magic if available (Ctrl+Alt+F12 to log into Pro Magic)

6. Try another Hard Drive to make sure it is not an issue with that particular Hard Drive.

7. The last resort is to do a low level format and then reload the Operating system.'); obj.add(54,34,'Networking'); obj.add(55,34,'Power Issue'); obj.add(56,55,'My system does not fully power down'); obj.add(57,56,'1. Go to Control panel/ power options/APM/ check the advanced power management box.

2. Shut down the system and reboot.'); obj.add(58,32,'JIVA TP6000/TP7000 Series'); obj.add(59,58,'How do I install Dual Display on my TP-6000 / TP-7000'); obj.add(60,59,'Please see the Secondary Display installation instructions, located in the Documentation ŕ TP-6000 / TP-7000 Section of our website.'); obj.add(61,58,'Why is there a connector installed into the COM1 port?'); obj.add(62,61,'This is actually a loop back connector. POSIFLEX uses a pass-through technology that allows for the use of multiple devices from the COM1 port. Although POSIFLEX recommends leaving this device in place, removal will not harm your machine. Connection of any other serial device will take the place of the loop back connector when attached.'); obj.add(63,58,'When installing Touch Panel drivers, which COM port should I select?'); obj.add(64,63,'The Touch Panel Controller is attached to COM4. By selecting this, the ELO driver should automatically lead you through the calibration process.'); obj.add(65,32,'JIVA TP8000 Series'); obj.add(66,32,'KS6115 Series'); obj.add(67,32,'KS6315 Series'); obj.add(68,32,'KS6615 Series');